Support Coordination &
Specialist Support Coordination Services

General Support Coordination includes:

• Supporting you to understand your NDIS plan and how to use it.
• Educate and facilitate the power of choice and control
• Sourcing and connecting you with NDIS providers
• Breakdown NDIS processes
• Assisting you to manage your NDIS budget flexibly
• Liaising with NDIS and mainstream services to ensure effective service delivery
• Facilitate and guide you to refine and reflect on successes of plan.
• Being there through the ups and downs together
• Most importantly remembering that you are the expert of You and support you to develop a plan to reach your goals.

Support coordinators will help with different things depending on:

• which level of support coordination you need
• what your goals, needs and circumstances are.

Some support coordination providers may also have specific skills, expertise or experience which can support you to focus on specific goals, such as moving out of home. 

Below are some activities which your support coordinator should do:

• Help you understand your NDIS plan
• Plan and coordinate your supports
• Connect you with supports and services
• Establish and maintain your supports
• Coach, refine and reflect
• Report to the NDIA
• Capacity building for independence
• Prepare for unexpected events
• Crisis situations – plan, prevent, mitigate and act
• Acting in your best interest  

Specialist support coordination

In addition to what your support coordinator would generally be expected to do, your specialist support coordinator can help you:

• address complex barriers that affect your ability to access the right supports
• design a service plan for your specific support needs, where needed.

Address complex barriers

Your specialist support coordinator should work with you, your family and carers to:

• understand what might impact your ability to access and maintain services and supports
• find ways to overcome these challenges
• set up a process to overcome these barriers.

Design a service plan for complex support needs

You may need a service plan for your specific circumstances or needs. Your specialist support coordinator can help you to design one. You can work with your specialist support coordinator to identify all the people in your life who can support you with implementing your NDIS plan.

Your specialist support coordinator can then work with you, your family and carer to design a service plan which:

• makes sure everyone can work together to help you pursue your goals
• explains how everyone should communicate and cooperate with each other to support you
• helps you, your family and carer to manage problems or unexpected situations
• makes sure you keep getting the services you need in a crisis.

Once a service plan is designed, your support coordinator can help you, your family and carers to put the plan into action.

Support Staff – Activities of daily life and community and social participation

Our support workers are highly skilled at ensuring that they provide quality support to our participants, they look after the well-being of people in their daily lives. At Flow Freely we aim to help people living with different physical disabilities and mental health needs to live their lives more independently and support them to reach their potential by providing both physical and emotional support. The role of a support worker is so varied – each person has unique needs, which makes the job unique too. Some of the support offered:

• Provision of physical support, this may include helping with personal care or household tasks
• Provision of emotional support for individuals and families
• Support and help with health care needs
• Encourage and support with capacity building through development of personal skills and hobbies and interests
• Teaching life skills including; shopping, navigating public transport and paying bills
• Work as part of a multi-disciplinary team to achieve support plans that are tailored to clients to meet the highest possible standard

Being a support worker is a rewarding job and an integral part of the support needed to allow a person to thrive in their environment. At Flow Freely, our support workers strive to support meaningful connections, align with their code of conduct and create a safe space for our clients. The client is encouraged to establish their self identity to experience meaningful activities that provide a quality of life for the individual.